Business Change & Transformation

Navigating the constant flux of change. Meaningful Change and Adoption
happens when people are empowered with the knowledge, tools and space to thrive.

The Problem We Solve

Effective Change Management with Jiva Solutions

Our experience and research tell us that, to truly ‘land’ these programmes and realise your ROI by over 50%, the approach must be centred around Change Management and User Adoption. It is only when people adopt and change their ways of working that you, as an organisation, realise your benefits. At Jiva Solutions, we redefine Change Management to help businesses thrive in a fast-paced, dynamic world.

Empowering Transformations

We specialise in driving business change and enhancing user adoption for SaaS implementations including Oracle, SAP, Workday, and Salesforce. Our mission is to enable organisations to maximise the value of their digital transformations through tailored strategies and seamless adoption.

Our approach to Change Management and User Adoption

Integrating Change Management into the heart of any programme will enable it to succeed; we’ve split our approach into three phases.

Empower

Tools, templates, knowledge

We’ll bring our tools, templates, and knowledge to the table to help shape the overall Change Management and User Adoption approach and plan. The structure will provide the framework that we can, collaboratively, work within to deliver the programme.

Benefits realisation approach

Articulating the anticipated advantages of adopting the new solution. This approach illustrates several steps in the process such as defining objectives and metrics, baselining and benchmarking against existing metrics, and how we’ll monitor and track the anticipated benefits.

Cultural assessment

We’ll assess how the business, programme, and the collective team are in their journey. This will allow us to benchmark and assess where we need to sharpen our engagement and support.

Detailed planning

Planning is the key to success. Having a detailed plan that articulates the key activities, resources, and dependencies will allow us to hold each other to account.

Realise

executing the Change & User Adoption plan

Using the detailed plan, this is where we’ll begin to drive Change and User Adoption. This will also include the activities we’ll empower our Implementation and Change networks to support.

Assessing the change

From Change Impact Assessments, Stakeholder Analysis and planning, and Training Needs Analysis to name a few; we’ll leverage proven tools to help quantify the change and turn the insights into actions.

Effective and impactful communications and engagement

Whether it’s internal communication within the programme team or engagement with third parties. Every opportunity counts; we’ll ensure we plan for this to drive towards our objective of genuine user adoption.

Tracking business readines

Using the criteria identified at an organisational, functional, and programme level. We’ll begin tracking where we are against each of the success and readiness criteria to inform stage-gates, communications, and mitigating activities.

Achieve

Provision of post Go-Live Support (Hypercare)

The critical phase of post go-live support is crucial to the success of any programme. We’ll collaborate with you to help mobilise the right team, the right resources, and the right governance to ensure that User Adoption is achieved and the business embrace the new ways of working.

Knowledge transfer

Working with the owners of the KT Plan we will manage and coordinate the delivery to the support teams ensuring this takes place aligned to the overall timeline. The completion of the plan will feed into the Readiness Go No Go ensuring all resources feel ready to support the system following Go-Live.

Transition to 'BAU'

This is when the User Adoption really kicks in and makes a difference. We’ll help the functional teams embrace the system and end-users become self-sufficient. These benefits will feed into the Benefits Realisation as the future becomes reality.

Benefits realised

With the benefits tracked and measured, we can begin to quantify and realise the benefits articulated at the start. These tangible benefits can be accounted for and communicated to leadership.