Unlocking the Success in Digital Transformation – Why Post Go-live Support is the key
Why Post Go-live Support is the key to success? Digital transformation initiatives are more than just a ‘systems upgrade’ – it’s a strategic necessity. The spotlight is often shone at the point of go-live, however, the real test of success lies in what happens next.
Proactive post-go-live strategies are essential to sustaining digital success and resources for this needs to be built in the business case from the beginning.
Let’s explore further:
- Ensuring Genuine Adoption and User Empowerment
Change fatigue and disruption is real (see previous Jiva Solutions blog). End users, whether that’s corporate functions or employees, need structured guidance and support to navigate new workflows and to transition effectively to becoming skilled and self-sufficient.
- A post go-live support strategy bridges the gap between implementation and full adoption.
Without this, resistance to using the new system and disengagement of key stakeholder groups will increase — ultimately limiting the ambition of transformation initiatives.
- Mitigating Risks and Minimising Business Disruption
Despite meticulous planning and extensive testing post-go-live, issues are inevitable.
From technical glitches to process misalignments, immediate resolution is key to maintaining business continuity. A dedicated support framework and team for managing access, as an example, enables swift interventions, preventing minor issues from escalating into major disruptions that could impact productivity and customer experience and reduces the burden on operational support teams.
- Accelerating return on investment (ROI) and Realising Business Value
Investing in digital transformation is only half of the equation— Organisations that embrace post go live support could realise the benefits of their transformation initiatives faster—whether through optimised workflows, improved efficiency, or enhanced user experience. Without post-go-live support, the journey towards measurable ROI becomes uncertain and fragmented.
- A Culture of Sustained Success:
Sustained success requires continuous monitoring of key transformation elements. Regular health checks across users, processes and technology ensure that the system remains optimised and aligned with business needs.
By embedding routine health checks into the post-go-live framework, organisations can proactively address pain points and drive continuous improvement. Look out for future blogs where I go into detail on the approach and tips on how to do this.
The Future of Digital Transformation: From Implementation to Innovation
True success of an implementation extends beyond go-live. Organisations that prioritise genuine user adoption, proactive problem-solving, AI-driven support insights and continuous innovation could set themselves apart in an increasingly digital world leading to increased competitive advantage. The journey doesn’t end with implementation; it thrives on adaptability, insight, and ongoing evolution.
So, Are You Truly Future Proofing Your Transformation?
Sustained success requires a mindset shift—beyond go-live, organisations must commit to long-term agility and improvement from the start of a programme. How is your organisation embedding a post go live support strategy into its transformation journey?
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